Privacy Policy
Last updated: [July.2026]
We ([IMPOWER PTY LTD], ABN: [50 685 667 976], "we", "us") comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to our website [https://www.impowerau.com] and all interactions with our visitors and customers.
Ⅰ. What personal information we collect
We may collect personal information you voluntarily provide, including: • Name • Email address • Phone number • Any other information you submit via our contact or enquiry forms. We do not collect sensitive information (e.g.,household energy bills, vehicle purchase records, financial) unless you explicitly provide it.
Ⅱ. How we collect it
• Directly from you when you complete enquiry/contact forms or communicate with us. • Automatically collected website data (e.g., IP address, browser type, pages visited) via cookies and analytics — see Section Ⅶ.
Ⅲ. Purpose of collection
We use your personal information only for: • Responding to your enquiries and providing information about our energy storage products, installations, and services. • Processing and managing your requests, quotes, or bookings. • Sending you marketing communications (e.g., offers, updates) only if you opt in. • Improving our website, products, and customer experience. • Complying with legal obligations.
Ⅳ. Opt-In Marketing Consent (Compliant with Spam Act 2003 & APP 7)
Our website provides a dedicated explicit opt-in checkbox with the following content: "I agree IMPOWER may send promotions and battery / EV charger updates to me via email and WhatsApp." Under Australia’s Spam Act 2003 (Cth) and Australian Privacy Principle 7 (Direct Marketing), we only send commercial electronic communications (email and WhatsApp updates) to users who have provided voluntary, express opt-in consent. Ticking the dedicated marketing checkbox on our website constitutes valid express consent for us to deliver commercial updates, including battery and EV charger promotions, product releases and industry-related service information, via your nominated email and WhatsApp contact. You hold a free, permanent right to unsubscribe and withdraw marketing consent at any time without penalty. We provide simple, functional unsubscribe channels in all marketing messages. Upon receiving your opt-out request, we will cease all relevant commercial communications within 5 working days and maintain compliant consent and suppression records as required by ACMA regulatory standards.
Ⅴ. Disclosure of personal information
We do not sell, rent, or lease your personal information to third parties for marketing purposes. We may disclose it only: • To our authorised service providers (e.g., IT hosting, analytics) who assist us, subject to confidentiality and data security obligations. • If required by law, or to protect our legal rights.
Ⅵ. Data security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
Ⅶ. Access and correction
You may request access to or correction of your personal information held by us by contacting our Privacy Officer (details below). We will respond within a reasonable timeframe.
Ⅷ. Cookie and User Consent
When you visit our official website (https://www.impowerau.com), we use cookies and similar tracking technologies (collectively referred to as "Cookies" below). Cookies are small text files stored on your device, whose core purpose is to optimise your browsing experience, analyse website traffic, remember your preferences, help us understand website usage, improve service quality, and assist in providing energy storage-related consultations and services. We use two types of cookies, detailed as follows: • Essential Cookies: Necessary for the normal operation of the website (e.g., page loading, submission of enquiry forms and contact forms). These Cookies cannot be disabled; forced disabling may result in some website functions not working properly. • Non-Essential Cookies: Used for data analysis and personalised recommendations (e.g., pushing energy storage-related service information based on your browsing history). You can disable these Cookies at any time through your browser settings without affecting the use of core website functions. By continuing to browse this website, clicking the "Accept" button, or submitting an enquiry form, you explicitly consent to our use of the aforementioned Cookies and related tracking technologies for the purposes described in this Privacy Policy. You may adjust Cookie permissions through your browser settings or contact our Privacy Officer to withdraw your consent at any time (withdrawal of consent will not affect the legality of Cookie usage based on your prior consent).
Ⅸ. Marketing opt‑out
If you receive marketing emails from us, you may unsubscribe at any time using the link in the email or by contacting us.
Ⅹ. Complaints
If you have a privacy complaint, contact our Privacy Officer. We will investigate and respond. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Ⅺ. Contact us (Privacy Officer)
Email: [info@impowerau.com] Phone: [0485989929] Address: [Unit 9, 602 Whitehorse road Mitcham VIC 3132]
Ⅻ. Updates
We may update this policy from time to time. The latest version will be posted on our website with the updated date. By using our website and providing your personal information, you consent to the practices described in this policy.